Fix a WordPress critical error
Understand the error, find the recovery email and work out what to check before changing plugins or themes.
WordPress help · Oxfordshire & UK-wide
WordPress help and website rescue
"There has been a critical error." Hacked. Painfully slow. Locked out. Or your developer vanished halfway through the job. We find the real cause, agree a fixed price, and get you back online, with a plain-English note of what went wrong.
Fixed-price quotes · no hourly billing surprises · most fixes £50–£150
What we fix
WordPress problems we fix
Critical errors & white screens
Fatal PHP errors, the "white screen of death" and "There has been a critical error on this website", traced to the plugin, theme or update that caused them.
Hacked or blacklisted sites
Malware removed, backdoors closed, passwords and keys rotated, security hardened, and Google blacklist warnings cleared.
Plugin & theme conflicts
Elementor, WooCommerce, Yoast, ACF and page-builder clashes identified and fixed, without losing functionality.
Slow websites
Images, caching, database bloat and hosting bottlenecks fixed at the root, not hidden behind another plugin.
Locked out
Lost admin access, broken logins, password reset emails that never arrive, and user permission errors.
Database errors
"Error establishing a database connection", corrupted tables and failed restores, sorted safely.
WooCommerce problems
Broken carts, checkout errors and payment gateways that stopped taking money.
SSL & "Not secure"
Mixed content, redirect loops and certificate problems that scare visitors away.
Forms & email
Contact forms that say "sent" but nothing arrives, usually an email authentication (SPF/DKIM) issue.
Website rescue
Developer vanished? Project half-finished?
It happens more than it should: a deposit paid, a half-built site, and a developer who stopped answering. We take over abandoned or broken projects, work out what you actually have, and give you a clear plan and fixed quote to finish it properly.
- Free assessment. We review what exists (hosting, domain, files, database) and who controls each part.
- Rescue plan & fixed quote. Exactly what we'll do and what it costs, before any work starts.
- Fix, test, launch. We complete the work, test it thoroughly, and hand you full control of your site.
Warning signs your developer might disappear
- Takes days to reply to messages
- Wants full payment upfront
- No contract, or vague terms
- Won't show you work in progress
- Your domain or hosting is in their name, not yours
Who you'll be dealing with
Mike, founder of Host Hobbit Ltd
"I have over 20 years of experience in IT, specialising in web development, server administration and technical support. My work has spanned WHM/cPanel, Plesk, VPS management and cloud hosting, supporting businesses with DNS management, email migrations, security hardening and performance optimisation.
Alongside server and website management, I've built and maintained dozens of WordPress sites, resolving complex plugin conflicts, optimising databases and implementing SEO. My focus is always practical, scalable solutions, and in recent years that's included AI automation that saves businesses real time."
No account managers. You speak directly to the person doing the work.
Prevention beats rescue
WordPress Care Package: £15/month
A lot of WordPress breakages come down to the same things: out-of-date plugins, no working backup, and nobody keeping an eye on the site. The Care Package keeps your site maintained so it doesn't break in the first place.
- Regular WordPress, plugin and theme updates
- Security monitoring
- Backups
- Ongoing help from someone who knows your site
Simple pricing
- Typical WordPress fix
- £50–£150
- Simple plugin conflict
- around £50
- Hacked site clean-up
- around £150
- WordPress Care Package
- £15/month
- Website rescue
- Free assessment, then a fixed quote
Every job gets a fixed quote before we start.
Site down right now?
Try this first
- Don't panic, and don't start deleting plugins at random. Most problems are quick to fix if nothing else gets changed.
- Screenshot the error message, exactly as it appears.
- Note when it started and anything that changed: an update, a new plugin, a hosting or DNS change.
- Check your email for a WordPress "Your site is experiencing a technical issue" message. It often names the plugin at fault.
- Call 07495 384 583 or send us the details.
WordPress questions
WordPress help FAQs
How much does it cost to fix my WordPress site?
Most fixes cost £50–£150. A simple plugin conflict is typically around £50; a hacked-site clean-up is typically around £150. We always agree a fixed price before starting.
Do I have to host with you?
No. We fix WordPress sites on any host. If your hosting is part of the problem, we'll tell you honestly and can move you for free.
Do you work outside Oxfordshire?
Yes. We're based in Banbury, but almost all WordPress work is done remotely, so we help businesses across the UK.
My developer disappeared. Can you take over?
Yes. We start with a free assessment of what exists and who controls the domain, hosting and files, then give you a fixed quote to finish or fix the site.
How do I stop my site breaking again?
Keep WordPress, plugins and themes updated, keep working backups, and remove plugins you don't use. Our WordPress Care Package (£15/month) does all of that for you.
Checks before a WordPress repair
These guides explain common problems and help you prepare for a recovery.
Check your website backup
Find out what a backup contains and why a test restore matters before you need to recover your site.
How our security watch works
See how we monitor published vulnerability alerts and coordinate a response when an issue is relevant.
Something broken, slow or worrying you?
Tell us what's happening in your own words. You'll hear back from the person who'll actually fix it.
DAILY SECURITY WATCH
Security alerts that help focus the next check.
Our daily security watch checks official vulnerability alerts against our 20i hosting estate and sends relevant findings directly to our technical team.